Refund policy

CANCELLATIONS

Cancellations may be possible up until the time the shipping label is generated. All cancellation requests are reviewed by Roll With Advantage and may be denied if the order has already been packed, and or the shipping label has been generated, and or the parcel has already been dropped off/collected.

CHANGE-OF-MIND RETURNS AND EXCHANGES

We do not accept change of mind returns, though we gladly accept exchanges. In all cases, buyers are responsible for return shipping costs.

Contact hello@rollwithadvantage.com.au within: 14 days of delivery

Ship items back within: 14 days of delivery

Giftcards cannot be returned or refunded.

For exchanges, buyers are responsible for all shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value, at the discretion of Roll With Advantage.

RETURNS DUE TO WRONG OR DAMAGED ITEMS

Contact hello@rollwithadvantage.com.au within: 14 days of delivery

Please include your order number, a description of the issue and photos of the issue.

Ship items back within: 14 days of delivery

In the event a product is damaged or the wrong item was received, return shipping will be refunded upon receipt.

ORDER WAS SENT TO THE WRONG ADDRESS

Your order will be dispatched to the address you provided. Roll With Advantage is not responsible for incorrect shipping addresses. Please contact us immediately at hello@rollwithadvantage.com.au if you have entered an incorrect address. As with cancellations (above) we may not be able to remedy the issue if the parcel has already been dropped off/collected. In this case, you will need to wait for the order to be returned to us and you will be responsible for paying shipping to have the order sent to a new address.