Shipping & Returns

UK SHIPPING UPDATE

We will no longer be selling to the UK from January 1, 2021. This is due to new regulations, customs, and duties because of the UK’s exit from the EU.

COVID-19 Update

AUSTRALIA

As at Monday April 19th we are operating as normal for all domestic deliveries, only experiencing minor delays.

NEW ZEALAND

We are now shipping to New Zealand with Australia Post. We will be using "International Standard" delivery with tracking, which usually delivers within 6 business days. Australia Post will aim to dispatch your order within 1-2 working days (excludes weekends and Public Holidays) of us lodging it at a post office. Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19 and cannot currently guarantee when the order will be delivered.

REST OF THE WORLD

We are now shipping worldwide with Australia Post. We will be using "International Standard" delivery with tracking, which usually delivers in 10+ business days. Australia Post will aim to dispatch your order within 1-2 working days (excludes weekends and Public Holidays) of us lodging it at a post office. Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19 and we have been told shipments are expected to take approximately 4 - 6 weeks to be delivered.

If you have any questions, please get in touch, at hello@rollwithadvantage.com.au.

Shipping Summary

We review our shipping options regularly and the prices were most recently updated on November 8th when we were able to reduce the price of all international shipments by AU$5.  At this time we ship our orders through a combination of Sendle and Australia Post, whichever is more economical for each order. If you have a preference for one shipping method over the other, please get in touch prior to checking out.

Processing time

Orders are usually processed within 1-3 business days of receiving payment.

Estimated shipping times with Sendle

Australia, New Zealand and Oceania: 2-7 business days

Rest of the World: 10 - 15 business days

Please note, these are the shipping times as specified by our courier service, once the parcel has been picked up.  These are only estimated shipping times, and there may occasionally be delays - especially with international deliveries where the parcel has been handed over to a local delivery service.  You can always track your delivery with the information provided in the separate shipping email.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges

We do not accept change of mind returns, though we gladly accept exchanges.

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

Giftcards cannot be returned or refunded.

Conditions of return

In all cases, buyers are responsible for return shipping costs.

In the event a product is faulty or the wrong item was received, return shipping will be refunded upon receipt.  If the item is not returned in its original condition, the buyer is responsible for any loss in value, at the discretion of Roll With Advantage.

Why do my dice look different from the pictures online?

We stock many of the same dice set, so there is a good chance you are not receiving the same set that is in the photo. Due to the nature of the patterns on/in the dice, every set is different and we think that's great. That said, if you're unhappy with your purchase, we do accept exchanges. (Please see Returns & Exchanges for more information.)

How do you photograph your dice?

We use a combination of natural light, ring light, and a little editing to get our product photos. The only editing we perform is brightening the image to make it easier to see the beautiful colours and patterns on the dice.  If ever you want to see another photo of the set you have your eye on, please get in touch.